Volunteer Caseworker

Caseworker Volunteer

The Royal Air Forces Association (or RAF Association), is a member-led, registered welfare charity that provides welfare support to Serving and Ex-Serving RAF personnel and their families.

What is a Caseworker volunteer?

A Caseworker is someone who carries out welfare work for the Royal Air Forces Association.

Welfare work is about listening to an individual and assessing their needs to find out how the Association can provide help and support to them. Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one.

Caseworkers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences. Caseworkers work with ‘beneficiaries’, who are members of the RAF family.

Timing expectation:

Caseworker volunteers are asked to commit to:
- Three days of initial training, which is accredited, provided free of charge and for which travel expenses will be reimbursed.
- Volunteers should expect to commit to around two hours a week, although this will depend on the case load in their area and there will be quieter and busier times. The Association cannot guarantee the amount of cases a volunteer will have as it is difficult to predict when and where a beneficiary will need support.

A Caseworker volunteer listens to an individual and assesses their needs to find out how the RAF Association can provide help and support to them.

Caseworker volunteers need to be caring and empathetic, with the ability to build a rapport with others and put them at ease through a friendly and sensitive approach.

In addition Caseworker volunteers will need to have:

• Good IT Skills and access to the internet

• The ability to travel to a client’s home either using public transport or their own vehicle.

Volunteers should be able to work confidentially, in a non-judgmental manner and in line with the RAF Association Volunteer Agreement.

Practical Considerations:

Caseworker volunteers will need to be prepared to undertake an Enhanced DBS check, which is required for this role.
All volunteers should be able to work in a non-judgemental and professional manner.
Out of pocket expenses will be reimbursed in line with the RAF Association volunteering and expenses policies.

This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF Family.

Caseworker volunteers will develop a wide variety of skills, including:
• Experience of welfare work
• Listening skills and asking pertinent questions
• Communication skills
• IT skills
• Report writing skills
• Building relationships with a wide variety of people
• Research skills (in terms of finding out local area information about social services, hospital services, local council information, and other charity support on offer, etc.)
• Team working skills

Ongoing support provided by both the Volunteering Team and the local Area Welfare Office.

A RAF or forces background is not essential, and we welcome applications from all areas of the community.

Skills or experience required?:

Caseworker volunteers will develop a wide variety of skills, including:
• Experience of welfare work
• Listening skills and asking pertinent questions
• Communication skills
• IT skills
• Report writing skills
• Building relationships with a wide variety of people
• Research skills (in terms of finding out local area information about social services, hospital services, local council information, and other charity support on offer, etc.)
• Team working skills

You will require?: Criminal Record Check (DBS)
Frequency of opportunity: Ongoing
Can this opportunity be home based?: No
What are the areas of interest?: Caring
Type(s) of cause supported: Older people
Where is the opportunity located?: Across North Yorkshire, Harrogate, Scarborough
Includes out of pocket expenses?: Yes
How many hours per week is this opportunity?: 0
You can volunteer for this opportunity at the following times:

M T W T F S S
Morning
Afternoon
Evening