Crossroads Adult Diversion Scheme Volunteer - North Yorkshire

We are seeking a team of volunteers to support the Crossroads service. The volunteer role will be predominantly outreach based directly supporting those accessing the service. Volunteers will support people to attend their appointments, engage in other services, and provide a supportive and listening ear. There may also be the opportunity for some volunteers to provide a regular drop-in service.

The nature of the support offered by the service is diverse. It includes support around the following: substance use, physical and mental health, relationships, parenting, emotional wellbeing, housing, education, training and employment.

Skills or experience required?:

Essential Criteria

Ability to support people whilst being non-judgemental
Confident verbal communication skills
Experience of engaging people resulting in a positive outcome
Honest and committed
Excellent timekeeping
Ability to problem solve
Basic IT skills (to complete online training and provide case notes as required)
Able to work as part of a team, on own initiative and to instruction
An understanding of Humankind – information is available on our website and you can call a
specific project to make enquires
A genuine interest in being part of the mission and vision of Humankind
Ability to maintain professional boundaries, adhere to Humankind policies, engage in
supervision and complete relevant training

Desirable Criteria

Experience of carrying out a similar role (paid or voluntary)
Experience of supporting people facing similar challenges/barriers (paid, voluntary or within
own social / family network)
Awareness of the challenges/barriers faced by people entering / at risk of entering the
criminal justice system

You will require?: Criminal Record Check (DBS)
Frequency of opportunity: Ongoing
Can this opportunity be home based?: No
What are the areas of interest?: Counselling, Health & wellbeing, Information & advice, Other general & helping, Practical, Supporting group
Type(s) of cause supported: Addiction, Education & learning, Homelessness & housing, Local community, Mental health, Victims, crime & safety
Where is the opportunity located?: Across North Yorkshire, Harrogate, Scarborough, Selby
Includes out of pocket expenses?: Yes
How many hours per week is this opportunity?: optional
You can volunteer for this opportunity at the following times: