SSAFA Caseworker

Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support.

Skills or experience required?:

Caseworkers should have the following skills:
• Good listening and communication skills including written and spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Ability to send and receive emails – you will receive your own SSAFA email address
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• Willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Ability to maintain confidentiality and keep information safely
• Access to public transport or a car to travel to appointments with clients
• Able to provide two referees: former employers or other people that know you well (other than relatives)

You will require?: Criminal Record Check (DBS), Drivers licence, A car
Frequency of opportunity: Ongoing
Can this opportunity be home based?: Yes
What are the areas of interest?: Health & wellbeing, Information & advice
Type(s) of cause supported: Homelessness & housing, Local community, Mental health, Older people
Where is the opportunity located?: Across North Yorkshire
Includes out of pocket expenses?: Yes
How many hours per week is this opportunity?: 3
You can volunteer for this opportunity at the following times:

M T W T F S S
Morning
Afternoon
Evening