Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support.
Caseworkers should have the following skills:
• Good listening and communication skills including written and spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Ability to send and receive emails – you will receive your own SSAFA email address
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• Willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Ability to maintain confidentiality and keep information safely
• Access to public transport or a car to travel to appointments with clients
• Able to provide two referees: former employers or other people that know you well (other than relatives)