You will assist clients to complete forms for benefits and help them to understand the procedures and eligibility criteria. This role offers an opportunity to gain experience in an advice and guidance role and support local people in your community.
A form filler’s role includes:
• Completing an introduction to Citizens Advice and training for your role.
• Completing paper and online forms with clients, for example to apply for a benefit, or to complete an application for money or equipment from a charity.
• Writing a summary of the clients’ problems and what action you’ve taken.
• Looking out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

Skills or experience required?:

Specific qualifications and experience are not required to take on the role, however you will need to:
• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good listening skills
• Have excellent verbal and written communication skills
• Be able to understand information and summarise it
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Have good maths and IT skills
• Be willing to undertake training in your role.

You will require?: Criminal Record Check (DBS)
Frequency of opportunity: Ongoing
Can this opportunity be home based?: No
What are the areas of interest?: Information & advice, Other general & helping
Type(s) of cause supported: Disablity, Local community, Mental health, Older people, Other
Where is the opportunity located?: Across North Yorkshire
Includes out of pocket expenses?: Yes
How many hours per week is this opportunity?: 8
You can volunteer for this opportunity at the following times: