Receptionist

with North Yorkshire Citizens Advice and Law Centre

Receptionists contribute to the smooth running of the advice service and are often the first point of contact into the service for many of our clients.
The receptionist tasks include:
• Welcome all clients and other visitors to the local Citizens Advice
• Manage client expectations and provide clients with our client information form to complete
• Input information from the client form onto our database
• Print and scan documents
• Update spreadsheets and databases
• Answer the telephone, reply to emails and post
• Help with the day to day running of the Citizens Advice service.

Skills or experience required?:

Specific qualifications and experience are not required to take on the role, however you will need to:
• Have a good manner when talking to people
• Have basic computing skills
• Have an understanding of, and commitment to, confidentiality
• Be friendly and approachable.

You will require?: Criminal Record Check (DBS)

Frequency of opportunity: Ongoing

Can this opportunity be home based?: No

What are the areas of interest?: Information & advice, Other general & helping

Type(s) of cause supported: Disablity, Local community, Mental health, Older people, Other

Where is the opportunity located?: Harrogate, Ryedale, Scarborough

Includes out of pocket expenses?: Yes

How many hours per week is this opportunity?: 8

You can volunteer for this opportunity at the following times:

	M	T	W	T	F	S	S
Morning
Afternoon
Evening