Customer service volunteers help support our day-to-day customer interactions in our stores, including customers purchasing products in store and over the phone, organising both collections and deliveries to customers.

Responsibilities of the role:
• Greeting customers in a friendly, helpful manner
• Offering support and assistance to customers in store, including providing information about our services and answering questions to the best of your ability
• Operating the till when customers purchase items. Including: creating customer accounts. Putting through card and cash transactions, issuing the correct change and counting sales
• Arranging delivery of products & collection of donations with customers, involving creating a job sheet using the computer & logging these in the diary, communicating with the van and warehouse teams about how to best support their deliveries and using the phone to arrange collections, asking the correct questions to make sure we are being donated good quality items
• Administrative support, including: assisting with printing, filing & organising where needed. Uploading and organising time sheets, and keeping back offices tidy and well stocked

What you’ll get from us:
• Full training in health and safety and role specific skills
• Support and mentorship from a member of our team
• A focus on skills and employability development, if this is something you would like, through 1-1 catch ups to support skills development
• Feeling like part of the CFS team, providing valued support and service to a range of customers
• Relevant PPE (Personal Protective Equipment) if needed

Who this role would suit:
• Those looking to gain skills and experience in: customer service (such as retail or hospitality), sales, or admin
• Those with a background in customer service, retail, sales, administration, or office work, looking to contribute these skills as part of a voluntary role
• Anybody willing to learn, support, and be part of the team!