Customer Service & Admin Volunteer - Selby

with Community Furniture Stores

Customer service volunteers help support our day-to-day customer interactions in our stores, including customers purchasing products in store, and over the phone organising both collections and deliveries to customers.

Responsibilities of the role:
• Greeting customers in a friendly, helpful manner
• Offering support and assistance to customers in store
- Providing information about our services
- Answering questions to the best of your ability
• Operating the till when customers purchase items
- Creating customer accounts
- Putting through card and cash transactions
- Issuing the correct change
- Counting sales
• Arranging delivery of products & collection of donations with customers
- Creating a job sheet using the computer & logging these in the diary
- Communicating with the van and warehouse teams about how to best support their deliveries
- Using the phone to arrange collections, asking the correct questions to make sure we are being donated good quality items
• Administrative support
- Assisting with printing, filing & organising where needed
- Uploading and organising time sheets
- Keeping back offices tidy and well stocked

What you’ll get from us:
• Full training in health and safety and role specific skills
• Support and mentorship from a member of our team
• A focus on skills and employability development, if this is something you would like, through 1-1 catch ups to support skills development
• Feeling like part of the CFS team, providing valued support and service to a range of customers
• Relevant PPE (Personal Protective Equipment) if needed

Who this role would suit:
• Those looking to gain skills and experience in:
- Customer service (such as retail or hospitality)
- Sales
- Admin
• Those with a background in customer service, retail, sales, administration or office work, looking to contribute these skills as part of a voluntary role
• Anybody willing to learn, support, and be part of the team!

If interested, apply using our online application form - https://www.communityfurniturestore.co.uk/volunteer/
Skills or experience required?:

Skills Required:
• You will need to be comfortable and prepared to interact with a wide range of customers, including over the phone
• Being a positive, helpful, and polite representative of the store to customers
• You do not need any specific skills, all training including use of the till and cash-handling will be provided

What we expect from you:
• A minimum time commitment of 4 hours per week
• Ideally, a set volunteering pattern adjusted to your needs, abilities, and wider commitments
• Being punctual, reliable, and ready to help
Frequency of opportunity: Ongoing, Fixed term
Can this opportunity be home based?: No
What are the areas of interest?: Admin & office, Information & advice, Other general & helping
Type(s) of cause supported: Environment, Local community, Other
Where is the opportunity located?: Selby
Includes out of pocket expenses?: Yes
How many hours per week is this opportunity?: 4
You can volunteer for this opportunity at the following times:

M T W T F S S
Morning
Afternoon
Evening